What was the reason you chose Mobile Worker?
TecnoCarpent is a Brescia company specializing in the construction of machinery for the aluminum industry. For some time we had been looking for a platform for monitoring orders that would provide timely data and at the same time we were looking for a solution that is easy to use by our collaborators who are not used to the use of technology. After months of evaluating various solutions, we decided to use a tool within the reach of all employees, namely their mobile phone. After identifying DuckMa as a supplier and evaluating the characteristics of the Mobile Worker App, we decided to make some customizations suited to our purpose.
What problems has Mobile Worker solved?
The problem in TecnoCarpent was the difficulty of promptly monitoring the progress of the order and the time taken for each individual process. In particular, we had to identify at which point in the production process there were drops in performance that subtracted margins from the single order.
Mobile Worker has allowed us to highlight organizational gaps within the production process. All this was made possible thanks to the collaboration of the employees who, having understood the real business need, began to use the App, providing the times of each process with extreme precision, which highlighted the positive and negative performance of each area.
What were the major problems due to the use of Mobile Worker?
The use of the application is extremely intuitive, the screens are simple and the tracking of each process is trivial. Despite this, the greatest criticality occurred following the implementation of Mobile Worker. In fact, we found an initial adversity of the collaborators in the use of the App as it was seen as a tool for controlling the activity of the individual. Only a few months after the introduction of the App, thanks to more information on the advantages that Mobile Worker brought to the company, we began to collect the first positive results that allowed us to identify and resolve organizational criticalities.
What are the results collected thanks to Mobile Worker?
Today, in the company, we have detailed information on each open order and the times and costs of those archived. This allows us to intervene immediately where we find processing times that are not in line with the project estimates by making timely interventions or any project corrections. We have increased the margins on each order and this has allowed us to reward our employees who have contributed to the tracking of work through the App.